Values & Ethics

By Feb 08, 2016
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OUR APPROACH IS UNIQUE. WE UNDERSTAND THAT TALKING ABOUT PERSONAL MEDICAL PROCEDURES IS A SENSITIVE TOPIC. THAT'S WHY WE EMPLOY A KNOWLEDGEABLE  STAFF TO TALK TO YOUR PATIENTS WHILE MAINTAINING HIPAA COMPLIANCE. WE COLLECT REVENUE ON EVERY TYPE OF HOSPITAL ACCOUNT IN THE MEDICAL INDUSTRY.

 

VALUES & ETHICS

At CCS we employ educated negotiators to communicate with your patents. Medicall procedures are better understood by our specially trained staff thereby making your patient comfortable discussing their account. We're an advocate for you and your patients' credit ratings with a strong focus on professionalism:

  • Resolve Client Requests in 24 hours or Less
  • Treat Patients with Respect
  • Maintain Industry Leading Recovery
  • Retain and Reinforce the Client’s Good Reputation
  • Be Hands-on and Take Every Concern Seriously No Matter How Small
  • Streamline the Collection Process with Technology
  • Resolve Customer Requests Promptly
  • Be Flexible
  • Maintain the Highest Level of Integrity, Professionalism and Ethics
  • Happy Clients, Happy Employees, Positive Cash Flow
  • Patient Friendly Calls & Payment Negotiations
  • Never Lie
  • Never Threaten

 

EVEN BETTER

  • Call Models are Tailored for Hospital Accounts
  • Manage Your Accounts Online
  • Integration with McKesson, Epic and Others
  • 24 hour Online/Phone Patient Payment Center

 

HIPAA COMPLIANCE

HIPAA is applicable to protected health information. Protected health information is any oral or written information about a patient that relates to the physical or mental condition of a patient. HIPAA applies to "covered entities," which are statutorily defined as those entities which receive, use or are exposed to protected, private patient health information. Therefore, Capital Collection Service advocates are included in HIPAA's reach. Read more about our safety and compliance here.

 

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Capital Collection Service

David Sopourn, President and CEO

Website: www.capitalcollectionservice.com
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